DCI TECH USABackup internet and failover
When the internet fails, the office keeps working.
We add a second internet line from another provider or Starlink, configure your firewall to switch automatically, and alert you when the backup takes over, so calls, cloud apps and payments keep running.
Failover in action
Press the button to cut the main line.
An illustration of how traffic moves to the backup line.
Normal: traffic uses the main cable or fiber line.
Outage: the main line stops responding.
Failover: the firewall moves traffic to the backup line automatically.
Illustrative simulation; switch times depend on equipment and providers.
The difference
One line, or two.
Switch between the two scenarios.
- Outage
Everything stops.
Traffic moves to the backup line.
- Phones
Calls drop.
Cloud phones keep working.
- Payments
Card terminals offline.
Sales continue.
- Cloud apps
Staff wait or go home.
Work continues.
- Awareness
You find out from staff.
You get an alert.
Scope
What a failover project includes.
The proposal lists the lines, equipment and tests.
The proposal includes
- Review of your current connection
- Backup line recommendation (ISP or Starlink)
- Firewall or gateway with dual WAN
- Failover and failback configuration
- Priority rules for calls and key apps
- Alerts when the backup is active
- Failover test at handover
- Documentation
Quoted separately
- Internet service fees
- Construction for new provider lines
- Equipment not in the proposal
We choose a backup path that does not share the same cables as your main line whenever possible.
Frequently asked questions
Answers for your organization.
Have another question?
Call or text DCI TECH USA, or email us. We reply with the information you need, in writing.
Email info@dcitech.us ↗What is internet failover?
Two internet connections and a firewall that moves traffic to the backup when the main line fails, and back when it returns.
Should the backup be Starlink or another provider?
Ideally a path that does not share the same cables. Starlink is a good option where a second wired provider shares the same route.
Will calls drop during the switch?
The switch takes seconds. Some calls in progress may drop and reconnect; new calls work on the backup line.
Is the backup line expensive?
Backup plans can cost less than the main line because they are used only during outages. We compare options for your site.
Can you monitor both lines?
Yes. We monitor both connections and alert you when the backup takes over.
Why DCI TECH USA
Failover that is tested, not assumed.
Different paths
Backup that does not share the same cables.
Tested at handover
We cut the main line and confirm the switch.
Alerts
You know when the backup is in use.
Supported afterwards
Monitoring and changes by our team.
Next step
Stop losing work to internet outages.
Tell us your address and current provider. We reply with backup options and a written proposal.
Email info@dcitech.us