DCI TECH USA01
Server and dependency review
Identify the affected server, platform, applications, users, available records, and administrator access required for the review.
SERVERS & INFRASTRUCTURE
Server Diagnostics.
Upgrades &
Migration Planning.
Get help investigating server problems and planning the next change. We review the affected hardware, operating system, configuration, and business dependencies before recommending work.
DiagnosticsUpgradesMigration planning
THE SERVICE EXPLAINEDWhat this
What this
service covers.
Server diagnostics investigates the symptoms affecting a server or the services it runs. The review helps separate what is known, what needs further testing, and which repair, upgrade, or migration options should be considered.
WAYS WE CAN HELPUnderstand the issue.
Understand the issue.
Plan the right change.
Start with the systems affected, the symptoms, and what your business depends on before making disruptive changes.
02
Hardware and operating-system diagnostics
Investigate the agreed hardware, operating-system, connectivity, and configuration concerns using the access and information available.
03
Storage and resource review
Review the agreed storage, capacity, and system-resource concerns behind the reported symptoms. Document findings and limits of the review.
04
Backup and recovery planning
Review available backups and recovery information before proposing changes that could affect systems or data.
05
Upgrade or migration preparation
Plan the selected replacement, upgrade, or migration, including dependencies, work windows, and how the result will be checked.
06
Findings and next steps
Explain the findings in practical terms. Separate recommended actions, additional investigation, and work that needs a separate proposal.
PLAN YOUR WORKWhat your project
What your project
can include.
A diagnostic review does not automatically include replacement hardware, recovered data, migrations, software licenses, or a guaranteed repair. Those items are agreed separately where needed.
- A record of the symptoms and systems reviewed
- Diagnostic findings and any limits of the investigation
- Recommended repair, upgrade, or migration steps
- The agreed change plan and handover information for authorized work
GETTING STARTED
What happens next?
A useful first conversation starts with the location, systems, and help your organization needs.
Tell us what you need
Share your site, users, current equipment, and the issue or upgrade. Let us know about access requirements and any important dates.
Review the options
Discuss a support plan or project proposal with the tasks, equipment, licenses, fees, responsibilities, and work windows included.
Complete the work
Carry out the agreed tasks, check the functions in scope, and hand over administrator access, useful records, and remaining actions.
YOUR QUESTIONS, ANSWEREDBefore you
Before you
get started.
Have a different question?
Call (240) 503-1611 or send us a message. We reply by email or phone.
Do diagnostics include fixing every issue found?
The review and corrective work are separate scopes unless your proposal includes both. Findings may lead to an authorized repair, more investigation, or a replacement plan.
Can you help with an upgrade or migration?
Yes. Share the server platform, applications, data, and business requirements. We review dependencies and recovery information before planning the change.
Will work require an outage?
Some investigations or changes need a work window. We identify known service impacts and agree on access, timing, and checks before carrying out that work.
Do you guarantee data recovery?
No recovery outcome should be assumed from a diagnostic request. We review the available backups, system condition, and requirements before agreeing on any recovery-related work.
What information should we send first?
Share the server model and platform if known, the symptoms, error messages, affected applications, recent changes, and your site location.
LET’S DISCUSS YOUR NEXT STEPTell us what
Tell us what
you need.
Tell us the server platform, symptoms, affected applications, and any recent changes or available backup information.
Request a server review ↗