DCI TECH USA01
Project assistance
Add help for agreed installations, upgrades, migrations, or technical changes that your internal team needs to deliver.
Co-managed IT servicesYOUR TEAM + A DEFINED PARTNER
Co-managed IT.
Support for
Your IT Team.
Add technical help alongside your existing IT staff. DCI TECH USA can take on agreed projects and administration tasks while your organization keeps clear ownership of its systems.
Shared responsibilities.
Clear ownership.
Clear ownership.
THE SERVICE EXPLAINEDWhat this
What this
service covers.
Co-managed IT is shared support between your internal IT team and an outside provider. It is a fit when you already have someone managing IT and need additional help, project capacity, or expertise in selected systems.
WAYS WE CAN HELPYour internal team.
Your internal team.
Additional technical capacity.
Decide which work stays with your team and which tasks DCI TECH USA will handle.
02
Network and infrastructure support
Discuss responsibility for selected gateways, switches, Wi-Fi, servers, and related technical work.
03
Cloud-platform administration
Share selected Microsoft 365 or Google Workspace account and administration tasks with a defined approval process.
04
Endpoint and access projects
Coordinate computer preparation, security-tool deployment, or sign-in improvements with your IT staff.
05
Escalation and ownership
Agree on who receives requests, authorizes changes, communicates with users, and owns each system and response action.
06
Documentation and handover
Keep the agreed configuration records, administrator access, and completed-work information available to the internal team.
PLAN YOUR WORKWhat your project
What your project
can include.
The agreement defines the systems, tasks, hours, access, tools, and responsibilities covered. Additional projects and provider subscriptions are identified separately.
- A clear division of responsibilities between both teams
- The selected projects and administration tasks covered
- An agreed request, approval, and escalation process
- Work records and administrator handover information
GETTING STARTED
What happens next?
A useful first conversation starts with the location, systems, and help your organization needs.
Tell us what you need
Share your site, users, current equipment, and the issue or upgrade. Let us know about access requirements and any important dates.
Review the options
Discuss a support plan or project proposal with the tasks, equipment, licenses, fees, responsibilities, and work windows included.
Complete the work
Carry out the agreed tasks, check the functions in scope, and hand over administrator access, useful records, and remaining actions.
YOUR QUESTIONS, ANSWEREDBefore you
Before you
get started.
Have a different question?
Call (240) 503-1611 or send us a message. We reply by email or phone.
How is co-managed IT different from fully managed IT?
Co-managed IT supports an existing internal IT team. Fully managed IT is a different arrangement for organizations that need a provider to handle their agreed day-to-day IT responsibilities.
Can our IT staff stay in control?
Yes. We agree on administrator ownership, approvals, changes, and communication. The purpose is to define shared work rather than leave both teams assuming the other is responsible.
Can we start with one project?
Yes. An installation, upgrade, or migration can be the starting point. Recurring shared support can be discussed separately.
Are monitoring, tools, and after-hours support automatically included?
No. Those details depend on the selected agreement. We confirm the tools, service hours, escalation arrangements, and extra work before starting.
What if we do not have an internal IT person?
Start with our managed IT services instead. We can discuss your users, devices, and the ongoing responsibilities you want an outside provider to handle.
LET’S DISCUSS YOUR NEXT STEPTell us what
Tell us what
you need.
Tell us what your IT team handles today and the projects or responsibilities where you need additional help.
Discuss shared IT support ↗