DCI TECH USA01
Environment and coverage review
Identify the selected devices, systems, security tools, and monitoring requirements involved in the service.
Managed detection and response servicesManaged Detection.
Managed Detection.
Clear Response
Responsibilities.
Managed detection and response, or MDR, adds a defined process for reviewing security alerts and coordinating a response. Discuss the tools, provider coverage, and actions your organization needs.
ReviewInvestigateEscalate
THE SERVICE EXPLAINEDWhat this
What this
service covers.
MDR combines security monitoring with human investigation and agreed response actions. The monitoring provider, coverage hours, systems monitored, and authority to act must be clear before the service starts.
WAYS WE CAN HELPFrom an alert
From an alert
to an agreed next action.
We help define the selected service, the organization’s responsibilities, and how a security concern is escalated.
02
Provider and tool coordination
Confirm the chosen monitoring provider, supported integrations, licenses, and responsibilities for the environment.
03
Alert review and investigation scope
Define which alerts are reviewed and how suspicious activity is investigated by the selected service provider.
04
Escalation contacts
Identify the people who receive security communications and who can approve or coordinate the next action.
05
Response permissions
Agree on which actions can be taken, which need approval, and which require a separate incident-response scope.
06
Service administration
Discuss onboarding, reporting, coverage changes, provider coordination, and other administration included in the agreement.
PLAN YOUR WORKWhat your project
What your project
can include.
Monitoring hours, supported systems, response authority, incident investigation, and recovery work depend on the selected service and agreement.
- The selected monitoring coverage and provider roles
- Defined alert, escalation, and response responsibilities
- Required contacts, access, and response permissions
- The agreed onboarding and service-administration information
GETTING STARTED
What happens next?
A useful first conversation starts with the location, systems, and help your organization needs.
Tell us what you need
Share your site, users, current equipment, and the issue or upgrade. Let us know about access requirements and any important dates.
Review the options
Discuss a support plan or project proposal with the tasks, equipment, licenses, fees, responsibilities, and work windows included.
Complete the work
Carry out the agreed tasks, check the functions in scope, and hand over administrator access, useful records, and remaining actions.
YOUR QUESTIONS, ANSWEREDBefore you
Before you
get started.
Have a different question?
Call (240) 503-1611 or send us a message. We reply by email or phone.
How is MDR different from EDR?
EDR is a category of endpoint security software. MDR is a managed service combining monitoring, investigation, and agreed response. MDR may use endpoint tools as part of its coverage.
Is monitoring available around the clock?
Coverage hours and staffing depend on the selected service. We confirm monitoring hours, escalation timing, and response responsibilities before onboarding.
Who takes action when an alert is raised?
The agreement identifies the provider’s actions, your organization’s contacts, and any approvals required. Avoid assuming that every possible response action is included.
Is recovery from every incident included?
No. Investigation, containment, recovery, and business-system restoration can involve different scopes. The proposal explains what is included and what requires separate authorization.
Can you work with our existing IT team?
Yes. Internal IT roles, provider responsibilities, access, and escalation contacts can be planned together as part of the selected service.
LET’S DISCUSS YOUR NEXT STEPTell us what
Tell us what
you need.
Tell us about your current security tools, internal IT team, and the monitoring or response gaps you want to address.
Discuss detection & response ↗